Our laboratory operates 365 days a year, including weekends and holidays, ensuring that you receive your results promptly, no matter when your samples are submitted.

As a veteran-owned, ISO 17025-accredited laboratory, we bring a unique combination of discipline, integrity, and expertise to our work. Our focus on compliance, patient safety, and operational efficiency sets us apart in the industry.

Our testing services are precisely aligned with the industry standards your clinic follows, such as ISO 23500 and AAMI RD62 for dialysis water quality, or AAMI ST108 for sterile processing water. Additionally, our ISO/IEC 17025 accreditation underscores our commitment to delivering consistent and accurate results.

We process samples immediately upon receipt for the fastest turnaround. Typically:

LAL and 2-day Colony Counts: 2 days
7-day Colony Counts: 7 days
AAMI Water Panel: 1-2 days

Follow your internal guidelines and manufacturer recommendations. Detailed instructions for laboratory sample collection are provided in our brochure included with your custom kit.

You can request a customized sample collection kit by contacting us directly through our website or by calling our support team. Our kits are tailored to meet your specific needs, ensuring straightforward and reliable sample collection.

The decision to process late samples is at your discretion. Generally, if there was no bacteria present at the time of collection, the samples should still be viable when received.

Use overnight Saturday-Delivery Express shipping and a special Saturday delivery label. If you use a regular FedEx label for samples shipped on Friday, they will not be received until Monday.

Our service automatically replenishes your sample collection kit with the precise supplies needed based on your clinic’s schedule and testing requirements. This ensures you never have to maintain an inventory of vials or other materials—we handle it all, so your kit is always ready for immediate use.

Our automatic replenishment system typically covers your needs. If you require extra supplies due to new equipment or other reasons, please email us at info@danddlab.com.

Please refer to our instructional video for proper completion of the requisition form. You also have the option to submit test requisitions online, through our client portal.

The account holder must email us at info@danddlab.com to add you to the email group before samples are received.

We provide detailed laboratory reports with each test, including actionable recommendations and clear explanations of the results. If you need further assistance, our support team is available to guide you through understanding your reports.

OOS results are promptly communicated via email to the designated contacts.

Yes, you can track the status of your sample and view your results through our secure online client portal. We provide updates throughout the testing process to keep you informed.

To get started, contact us directly to discuss your specific needs, request a quote, or order a sample collection kit. We will work with you to ensure a smooth and efficient testing process.

You can reach our customer support team via phone at +1 (844) 813-0406 or by email at info@danddlab.com. We also offer support through our online portal, where you can submit inquiries and access resources.